Return & Exchange Policy
Exchange Policy
At Ennif, we strive to ensure you are fully satisfied with your purchase. If you are not completely happy, we’re here to help.
1. Eligibility for Return/Exchange
- Items must be unused, unwashed, and in original condition
- Original tags and packaging must be intact
- Request must be made within 3 days of delivery
2. Return Policy
We only accept returns in the following cases:
- Received a damaged or defective product
- Received the wrong item
3. Exchange Policy
You can request an exchange if:
- Size issue
- Product does not fit as expected
4. Non-Returnable Items
- Sale or discounted items
- Worn or used products
- Items without tags or original packaging
5. Return/Exchange Process
To initiate a request:
- Contact us on WhatsApp or email within 3 days
- Share your order number and product images
- Our team will guide you through the process
6. Shipping Costs
- Customers are responsible for return shipping costs (except in case of damaged/wrong item)
- Delivery charges are non-refundable
7. Refund Policy
- Refunds are only applicable for damaged or incorrect items
- Refunds will be processed via bank transfer or Easypaisa within a few working days after approval
8. Contact Us
- 0123 456 789
- info@ennif.com