{"id":29116,"date":"2026-04-13T12:37:00","date_gmt":"2026-04-13T12:37:00","guid":{"rendered":"https:\/\/webexdesigner.online\/whitegrowth\/?page_id=29116"},"modified":"2026-04-13T13:20:21","modified_gmt":"2026-04-13T13:20:21","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/webexdesigner.online\/whitegrowth\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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Refund Policy (B2B)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\u00a0 \u00a0Last modified:<\/strong>\u00a0August 15, 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Who this applies to<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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This Refund Policy applies to business customers who purchase Breakline\u2019s SEO plans or fixed\u2011price packages via our websites and Order Forms. It sits alongside our Terms of Business and forms part of our Agreement with you. \u201cPricing plans\u201d and \u201cplan inclusions\u201d refer to the deliverables described on our pricing pages or in your Order Form, such as setup of Google Search Console & Google Analytics, access to the SEO Dashboard, backlinks, business citations and similar outputs.<\/p>

Business customers only<\/b><\/b><\/p>

We supply businesses, not consumers. If you acquire services as a consumer, your statutory rights may differ and this policy may not apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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1) Our default position \u2014 no refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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All fees are non\u2011refundable once paid,\u00a0except<\/b><\/span>\u00a0under the narrow circumstance in clause 2 below. We do not offer refunds for changes of mind, strategy shifts, internal budget cuts, management changes, or dissatisfaction with outcomes like rankings, traffic or revenue. SEO and digital PR outcomes depend on third parties and algorithms that we do not control, so results are not a \u201cdeliverable\u201d under this policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2) The Breakline 90\u2011day Deliverable Fulfilment Guarantee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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If\u00a0<\/span>Breakline fails to deliver one or more plan inclusions expressly promised for your selected plan<\/b>\u00a0within\u00a0<\/span>90 days of purchase<\/b>, and the failure is\u00a0<\/span>solely<\/b>\u00a0within Breakline\u2019s control, you may request a refund as set out below.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2.1 What counts as a plan inclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A plan inclusion is an output we promise in your plan or Order Form, for example: onboarding & setup items (GSC\/GA), access to the\u00a0SEO Dashboard<\/b><\/span>, link\u2011building outputs (backlinks) and\u00a0business citations<\/b><\/span>, content assets or technical audit documents where those are explicitly included. Outputs differ by plan level, so your Order Form and the live plan page govern what\u2019s included.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2.2 What counts as \u201cdelivered\u201d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A plan inclusion is treated as delivered when we:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tcomplete & provide the relevant item (e.g. hand over an audit, content draft, or give you working Dashboard access), or<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tcomplete & submit an item to a third party where submission is the deliverable (e.g. a citation submission or a publisher\u2011accepted backlink that has gone live), or<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tsupply the work and are awaiting your implementation on your systems, or awaiting your approval where approval is required.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    Delivery\u00a0does not<\/b><\/span>\u00a0require indexation, permanence, a particular ranking position or a specific traffic impact. Publishers control acceptance, link attributes and editorial timing.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    2.3 Eligibility conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    To qualify for a refund under this clause, all of the following must be true:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    • \n\t\t\t\t\t\t\t\t\t\ta) you paid all invoices on time for the relevant 90\u2011day period,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tb) you provided timely admin\u2011level access and materials we reasonably requested to perform the services,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\tc) you provided timely approvals for drafts or changes that require sign\u2011off,<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\td) you did not pause or cancel the plan during the 90\u2011day window, and<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\te) the non\u2011delivery is not caused by third\u2011party outages, publisher\/editorial decisions, platform policy changes or other factors outside our reasonable control. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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      2.4 What we refund<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      If we verify that we failed to deliver one or more included deliverables within 90 days\u00a0and<\/b><\/span>\u00a0the failure is solely ours, we will issue a refund\u00a0limited to the fees you paid for the affected plan during that 90\u2011day period<\/b><\/span>, proportionate to the undelivered items. Where only part of a plan\u2019s inclusions are undelivered, we may provide a\u00a0pro\u2011rata refund<\/b><\/span>\u00a0or a\u00a0service credit<\/b><\/span>\u00a0of equivalent value, at our discretion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      2.5 What we don\u2019t refund under any circumstances\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tresults\u2011based outcomes such as rankings, traffic, conversions, revenue or media coverage volume<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tlinks later edited, rel\u2011attributed, nofollowed, redirected, de\u2011indexed or removed by publishers<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tdiscrepancies between analytics tools, delayed or revised numbers in Search Console or Analytics, or data sampling limits in dashboards<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tthird\u2011party or pass\u2011through costs such as paid directories, paid placements, sponsored content, platform subscriptions or tool licences.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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        3) Making a refund request<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        How to submit.<\/b><\/span>\u00a0Email\u00a0hello@breaklineagency.com<\/b><\/span>\u00a0with the subject line \u201cRefund request \u2013 [your company] \u2013 [plan name]\u201d, identify the specific deliverables you believe were not delivered within 90 days of purchase, and include any relevant dates or correspondence. You may also call\u00a0020 3886 0038<\/b><\/span>\u00a0for assistance. Our head office postal address is\u00a0Units A\u2011J, Austen House, Station View, Guildford, Surrey, GU1 4AR<\/b><\/span>.\u00a0<\/span><\/p>

        Verification.<\/b><\/span>\u00a0We will review your request against the Order Form, plan inclusions and our activity logs. We may ask for additional information needed to verify access, approvals or implementation status.<\/p>

        Outcome.<\/b><\/span>\u00a0If approved, refunds are made to the original payment method in GBP. If payment was made in another currency, the refunded amount will reflect the GBP value we received, excluding exchange differences or bank charges.<\/p><\/div><\/div><\/div><\/div>

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        4) Cancellations, pauses & renewals<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        Monthly plans renew automatically each month unless cancelled per our Terms of Business. Cancelling or pausing a plan does not create a right to a refund for the current or prior periods. Any eligibility under clause 2 applies only while the account is in good standing and the 90\u2011day window is fully paid. (See our Terms of Business for the full cancellation rules.)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        5) Chargebacks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        Initiating a payment chargeback without first following the refund process in this policy may be treated as a breach of contract. We reserve the right to suspend services pending resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        6) International use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        We contract globally. This policy is intended to be enforceable to the maximum extent permitted by applicable law. Mandatory, non\u2011waivable rights in your jurisdiction are not affected.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        7) Updates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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        We may update this policy from time to time. Changes apply from the date posted on this page.<\/p>

        Company details for legal notices<\/b><\/b><\/p>

        Breakline Ltd, a company registered in England & Wales\u00a0No. 11298365<\/b><\/span>. VAT\u00a0GB 341 1663 28<\/b><\/span>. Registered office: Units A\u2011J, Austen House, Station View, Guildford, Surrey, GU1 4AR.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        A plan inclusion is treated as delivered when we:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

        \n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        Refund Policy (B2B) \u00a0 \u00a0Last modified:\u00a0August 15, 2025 Who this applies to This Refund Policy applies to business customers who purchase Breakline\u2019s SEO plans or fixed\u2011price packages via our websites and Order Forms. It sits alongside our Terms of Business and forms part of our Agreement with you. \u201cPricing plans\u201d and \u201cplan inclusions\u201d refer to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-29116","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/webexdesigner.online\/whitegrowth\/wp-json\/wp\/v2\/pages\/29116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webexdesigner.online\/whitegrowth\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webexdesigner.online\/whitegrowth\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webexdesigner.online\/whitegrowth\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webexdesigner.online\/whitegrowth\/wp-json\/wp\/v2\/comments?post=29116"}],"version-history":[{"count":0,"href":"https:\/\/webexdesigner.online\/whitegrowth\/wp-json\/wp\/v2\/pages\/29116\/revisions"}],"wp:attachment":[{"href":"https:\/\/webexdesigner.online\/whitegrowth\/wp-json\/wp\/v2\/media?parent=29116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}